No seller protection!

I had a buyer cancel and order right after I sent it. They received the order and after I commented asking for payment they blocked me. I NEVER GOT PAID!

I tried to comment on other buyers stuff who had commented on her stuff to warn them, but there is no way to message people.

I couldnt report her anywhere.

I complained to customer service three times and kept getting the same automated answer.

I finally went off on them when I created a post with the buyers picture and page telling other people to not buy from her because she stole from me. They deleted it within 30 seconds saying I couldnt post about other people...and I posted it three times in a row. People responded to the post saying that the same thing happened to them before I couldnt even read all the comments before it was deleted.

They sent me a message and I messaged them back and asked why they couldnt give me my money back but they could delete that post so quickly. Automated answer....

I went off on them and they deleted the conversation and never responded.

I used to love the app because of the free listing, but I am SO DONE WITH MERC.

Princessleah2181 about Mercari: Buying & Selling App, v3.5.4