Mercari & Buyers Steal from You!

I mailed out a package a few weeks ago and tracking was showing the package was delivered but yet the buyer would not communicate with me or release the payment to me. I contacted Mercari several times and all they told me was things about tracking that I already knew. Long story short, they canceled the transaction, gave the buyer their package for free, then suspended/deleted my account. I love buying and selling on Mercari but this is ridiculous. I threatened taking someone to court over this but all they responded was that it was "my" fault. Like how is it my fault? I shipped it within a timely manner, included free gifts in the package for no additional cost to the buyer, then provided great working tracking, I even paid extra to have the package delivered to the buyer the very next day! I had 876 great reviews, 0 good review, and 0 bad reviews. I want my money!!

Enbarker2000 about Mercari: Buying & Selling App, v3.5.4